Frequently Asked Questions

Yes! Stockholm Video is completely free to use. You can start video chatting immediately without any subscription or hidden fees. We offer premium features for enhanced experience, but the core random chat functionality remains free for everyone.

Our algorithm randomly pairs you with another online user. When you click "Start" or "Next," the system searches for an available match and connects you via video within seconds. You can skip to the next person anytime. Matching is based on availability and optional preferences like language or region.

Absolutely. We do NOT record or store video chats. Conversations are transmitted in real-time and immediately discarded. We don't save text messages either. Your IP address is masked during chats, and you can remain completely anonymous if you choose. See our Privacy Policy for details.

We employ multiple safety layers: AI-powered content moderation detects inappropriate behavior, automated systems flag suspicious activity, and human moderators review reports 24/7. Users can instantly report problematic chats. We also have age verification, community guidelines, and a strict ban policy for violators. Read our Safety Tips for more.

Use the "Report" button immediately during the chat. This alerts our moderation team for instant review. You can also click "Next" to disconnect and move to a new match. Do NOT engage with inappropriate users. Your report helps us take swift action, including account suspension or banning.

Yes! Stockholm Video works perfectly on smartphones and tablets. Our responsive design ensures a great experience on any device—simply open your mobile browser and start chatting. No app download required, but we recommend using the latest version of Chrome, Safari, or Firefox for best performance.

Disconnections can happen for several reasons: poor internet connection, the other person skipping to next match, or automated systems detecting policy violations. If you experience frequent disconnections, check your internet speed, close bandwidth-heavy apps, or try a different browser. If the issue persists, contact support.

Click the settings icon (gear) in the video chat window. From there you can select your preferred camera, microphone, and speaker. Make sure to allow browser permissions when prompted. If your device isn't showing up, ensure it's properly connected and recognized by your operating system.

You can try basic features without an account, but creating a free account unlocks additional features like sending friend requests, filtering by interests, and accessing chat history. Registration is quick and only requires an email address.

First, try refreshing the page or restarting your browser. Ensure you're using the latest browser version and have granted camera/microphone permissions. Clear browser cache if problems persist. If the issue continues, visit our contact page with details about your device, browser, and the problem description.

Yes! You can set preferences for country, language, and gender (where applicable). These filters help you connect with people who match your interests. Note that filters may reduce match pool size, especially during off-peak hours.

Never share personal information like your full name, address, phone number, or financial details. Use a nickname instead of your real name. Trust your instincts—if something feels off, disconnect immediately. Take advantage of our reporting tools. For comprehensive guidance, read our Safety Tips page.